When you make your booking, please ask for arrival and departure times. We are always happy to accommodate early check-ins and a later check out if possible. If there are bookings prior to, or immediately after your booking, we require sufficient time to clean the premises. In this case, we have a 2pm check in on day of arrival and a 10am checkout on day of departure.
As we’re up in the high country, there are limitations to our Internet and mobile reception. Mobile reception is available with most mobile phone providers, however Telstra receives the best service. If you require Internet during your stay, we can provide a hotspot on request (subject to availability). We recommend, however, bringing your own hotspot device with adequate mobile data.
All our accommodation is completely self-contained. We supply tea, coffee, sugar and a small amount of milk. All cooking utensils, crockery, serving ware, detergents, garbage bags and toiletries (excluding toothpaste and toothbrushes) are also supplied. Most of our chalets and houses also have washing machines, dryers, irons and ironing boards.
If you want to cook during your stay, you can pick up groceries from Coles or Woolworths at Highfields. If you are coming from Brisbane or the Gold Coast, you can stop at Woolworths Fernvale on your way up. Bring warm clothing in winter (it’s generally 5 to 10 degrees cooler than Brisbane) and don’t forget your camera, so you can capture special moments and our beautiful views!
Yes! We supply high quality, professionally cleaned linen and towels for the number of guests booked for your stay. As we are an eco-conscious, self-contained accommodation, we ask that you reuse your towels where possible. If you require extra towels, please contact Rob on 07 4697 8092.
If your accommodation has a log fire, firewood will be supplied. We provide a generous amount to see you through the duration of your stay. If, for some reason, you require more, please contact Rob on 07 4697 8092. We also supply gas bottles for use of our on-site gas BBQs. Please do not take the gas bottles off-site, or use them for any other purpose.
For life threatening emergencies, please dial 000. If there is an issue with your accommodation, please contact Rob on 07 4697 8092.
Unfortunately no pets are allowed at Ravensbourne Escape. Our Body Corporate By-Laws prohibit pets due to the abundant wildlife that resides on the property and surrounding forests of Ravensbourne National Park.
The day before your date of arrival, we will forward you directions to your accommodation via text and email. This will also include your entry/exit codes and an access code for the key safe. Each time you leave the premises, we ask that you lock up your accommodation and return the key to the key safe (to prevent losing it). You can access it again (via your access code) when you return.
There are plenty of things to do and places to eat nearby. Check out our Things to Do page to learn more about local activities, events and dining options in our area. Alternatively, head over to the High Country Hamlets webpage to learn more about our beautiful microregion. You can also check out your in-room compendium for more details.