PRIVACY POLICY

At Ravensbourne Escape, we are committed to protecting your privacy. 

We collect, hold, use and disclose personal information to carry out our functions in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), the Australian Information Commissioner Act 2010 (AIC Act) and the Freedom of Information Act 1982 (FOI Act).

This Privacy Policy outlines our approach to privacy and how we collect, use and protect your personal information. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. By using this website, you are accepting the practices described in this Privacy Policy.

WHAT IS PERSONAL INFORMATION?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include, but are not limited to: 

  • Names, addresses, email addresses and phone numbers 
  • Technical data such as your IP address, details about your browser, time zone settings, and other technology on the device you use to access our website
  • Information about how you use our website
  • Cookies and usage data

This Personal Information can be obtained directly via telephone, email, our contact form or the Ravensbourne Escape website www.ravensbourneescape.com.au.

WHY DO WE COLLECT PERSONAL INFORMATION?

We collect your Personal Information for the primary purpose of providing our services to you and future marketing. If you do not provide us with the information that we request, we may not be able to provide you with certain services. You may unsubscribe from our mailing/marketing lists at any time.

RETENTION AND DISCLOSURE OF PERSONAL INFORMATION

We will retain your Personal Information for as long as is necessary for the purposes set out above. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date, or is inaccurate, please advise us as soon as possible so we can update our records.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us. 

Ravensbourne Escape will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

POLICY UPDATES

Our Privacy Policy is subject to change. A current copy of our Privacy Policy is always available on our website.

POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us here.