ARRIVAL AND DEPARTURES
When making bookings, please read the Terms and Conditions so you are aware of what is expected.
Check in is at 2.00 pm and Check out at 10.00 am. (complimentary early check in & late check out available on request)
These times are at the discretion of the booking agent, early book-in can be accommodated and late departures can also be arranged. The flexibility of arrival and departure times will depend on prior bookings and cleaning of the premises.
You will be allocated a code for collection of the key to the premises when your final payment is received. Confirmation of how to access each of the premises can be sought from the booking agent.
If you have booked a one or two bedroom rate and stay in a two or more bedroom house, you must only use the number of rooms paid for or you will be charged additionally after check-out
BODY CORP REGULATIONS
Body Corporate By Laws apply. CLICK HERE for a pdf copy.
CONFIRMATION OF BOOKING
The booking is accepted on the understanding that individual tariff or tariff schedule rates quoted may be increased without notice. Guests are advised to check current rates prior to arrival.
CANCELLATIONS/CHANGES and EARLY DEPARTURES
Management reserves the right to decline or terminate a booking within 14 days of a booking being made. Your deposit will be refunded in full.
Cancellation of Booking- We will refund your deposit less a $50 cancellation fee provided we can rebook the property for the full period. If the property is not rebooked, your deposit will be given to the owner of that property by way of compensation.
Transfer Booking- a transfer fee of $5 will apply and new confirmation details will be posted out to you, provided we can rebook the original dates for that property. Otherwise our cancellation policy will apply.
Early Departures- No refund is given for early departures. Guests who have arrived and then leave before the booking departure date, will be responsible for the accommodation for the full period of their booking.
DAMAGE TO PROPERTY OR BREAKAGES
Guests accept they need to reimburse such costs and any fees involved to the Owner of the property.
FIRE SAFETY REGULATIONS
No open fires are permitted
Where accommodation has wood burning fireplaces, guests accept due care and responsibility to keep their fire door closed and carefully deposit cool ash if necessary into Ash Bins provided. No rubbish is to be deposited into the Ash Bins or rubbish disposal fees will apply.
The agent makes the booking in good faith. However, we cannot accept responsibility for unforseen actions by an owner that may result in changes to a property or cancellation of a booking. In such situations, every endeavour will be made to offer alternative accommodation.
DEPOSIT AND CHECK BOOKING DATES
To confirm your booking, we require a deposit of one nights accommodation at the time of booking with the balance due within 14 days of arrival. If arriving within 14 days of the booking, full payment is required immediately. Guests are required to check their booking receipt and contact the office immediately should there be any discrepancies.
Our online system will default to 2 people on your receipt. Please declare total number of guests for the duration of your booking at check in.
Guest accept to lock homes and secure all windows and doors whenever vacant and upon departure; and return keys to safety deposit box before leaving.
We accept no responsibility for guest’s property left on the premises. However we will endeavour to collect and return it to you COD.
Guests accept that all music and other loud noises must cease at 10.00pm, this is to ensure other guests and resident’s peace and quiet is respected.
PARTY POLICY/LARGE GATHERINGS
No large parties or large gatherings are allowed in each of the dwellings, without prior consent from Management. Any house found to be used for large gatherings will be charged at the maximum occupancy rate for the whole of the booking period, and additional charges may apply.
Pets are not permitted. There are no exceptions. You will be asked to leave immediately if you have a pet on the premises with no refund. This is to protect the premises and protect the large amount of wild life which is on the Estates and surrounding National Parks.
RELOCATION OR MOVING OF ITEMS AND FURNITURE
Please leave all furniture as you found it and house items within the house.
All rubbish must be deposited in the bins provided.
Guests accept to provide Credit Card details for a preauthorization bond in case the following surcharges are found to be applicable- following departure. All surcharges will incur an extra $20 administration fee.
- Undeclared Guests as per Tariff Schedule (maximum rate applies)
- Extra Cleaning Fee – $35 per hour
- Damage/Loss Breakages- as per Cost
- Smoking in a home- $200 airing fee
- Failing to return house keys- $100
- Furniture and or Item Relocation- $35per hour
- Theft of any items including wood – at cost- and reportable to Police
- Guests will be advised of due charges and provided with any relevant documentation and receipts
TARRIF SCHEDULE INCREASE
Because we take bookings several months in advance, prices are subject to change without notice.
However most changes to individual tariff and tariff schedules will occur on the 1st of February in any given year. Please check our website for price changes.
Guests undertake to use water in moderation, particularly during periods of low rainfall.
NO SMOKING POLICY
Smoking is not permitted in any of the homes. A surcharge will apply of $200 for airing the property will be applied if it is found smoking had occurred on the premises.
FREQUENTLY ASKED QUESTIONS
VISITOR BY-LAWS PDF
Please click PDF link below:
Ravensbourne Escape Visitor By-Laws